Refunds & Cancellation

During the closed beta

MeriRaseed is currently provided at no cost to beta participants. We do not collect payment, so there is nothing to cancel and nothing to refund. You may stop using the service and close your account at any time.

When paid plans begin

We will give you at least 30 days' notice by email before any charge applies to your account. You will have to actively choose a plan — no beta account will be converted into a paying one automatically. If you do nothing, your account moves to whatever free tier exists at that time, or becomes read-only so that you can still export your records.

Cancelling a paid plan

• You can cancel at any time from your account settings, effective at the end of the period you have already paid for.
• You keep full access until that period ends. We do not cut service off mid-cycle.
• After it ends your account becomes read-only rather than deleted, so you can still export. See the retention section of the privacy policy.

Refunds

• Monthly plans — cancel any time; the current month is not refunded, and you keep access until it ends.
• Annual plans — cancel within 14 days of the first payment for a full refund. After that, we refund the unused whole months at our discretion.
• Charged in error — a duplicate charge, a charge after cancellation, or a charge on an account you never activated is refunded in full. Tell us and we will fix it.
• Extended outage — if the service is unavailable for a prolonged period through our fault, write to us; we will credit or refund the affected period.

Approved refunds are returned to the original payment method within 7 to 10 working days, depending on your bank. We will confirm by email when the refund is issued.

Failed or disputed payments

If a payment fails we will retry and let you know. Your account stays active for a grace period before it becomes read-only, so a bounced card never costs you access to your books without warning.

If you think a charge is wrong, please contact us before raising a chargeback — it is almost always faster.

Contact

Billing questions: contact@meriraseed.online
If we cannot resolve it, our grievance process is open to you.

Questions about this document? Write to contact@meriraseed.online, or see our grievance redressal process.