Grievance Redressal

Grievance Officer

Appointed under rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and section 13 of the Digital Personal Data Protection Act, 2023.

[officer name]
[registered entity name]
[registered address]
Pune, Maharashtra, India
contact@meriraseed.online

How to raise a complaint

Write to contact@meriraseed.online from the email address registered on your account. To help us act quickly, please include:

• your business name and registered mobile number;
• what happened, and when;
• any invoice number, screenshot or message that shows the problem;
• what outcome you are looking for.

You do not need to use a particular form of words, and you may write in Hindi, Marathi or English.

What happens next

• Within 24 hours — we acknowledge your complaint and give it a reference number.
• Within 15 days — we resolve it, or explain what is holding it up and when to expect an answer.

For a request to access, correct or erase personal data, the same timeline applies. If we cannot do what you ask — for example, where tax law requires us to keep an invoice — we will tell you which rule prevents it.

If you are still unhappy

You may complain to the Data Protection Board of India about how we have handled your personal data, once you have given us a reasonable chance to resolve it first.

For matters that are not about personal data, the dispute-resolution provisions of our Terms of Service apply.

Questions about this document? Write to contact@meriraseed.online, or see our grievance redressal process.